Walmart Return We re Having Trouble With Your Request Please Wait a Moment and Then Try Again

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Expert morning everyone, I promise your week is going well.  A few weeks ago, American Express released an AMEX Offer for Walmart.com where you can receive a $10 argument credit after spending $50 or more.  Walmart.com sells several gift cards and egift cards, so I wanted to purchase a $50 Uber egift card.  Before long later on placing my order, I received a confirmation email from Walmart.  All looked adept until…

…exactly ane minute later on, I received an email from Walmart that my order was canceled.  I didn't even have time to put my American Express credit card back into my wallet before my guild was instantly cancelled.  So frustrating!

I decided to contact Walmart and meet why my gild was cancelled.  I went to Walmart's Assistance Center and clicked the Walmart.com button at the bottom.

I selected Orders, Shipping & Tracking from the first drop downward card and Assistance Placing an Order from the second drop downward card.  I then entered my contact information and started the online chat.

Here is the cleaned up transcript from my online conversation (I highlighted the important parts in red):

• Gerson: Thanks for chatting with Walmart.com! I'thousand Gerson and I'll be profitable y'all today.
• Gerson: I am very sad to know yous orders have been cancelled! I am going to do all I can to find out why this happened, and I will take the steps to right it.
• Grant: Perfect, thanks for your help :)
• Gerson: For security purposes, tin you please provide your full billing address?
• Grant: (billing address)
• Gerson: Thanks for confirming your billing address! Grant, would you heed belongings for a few moments while I am checking on this?
• Gerson: Grant, I'm so distressing your orders were cancelled. All orders become through an online security cheque for your protection to forestall unauthorized utilise of your money. Your order may take been canceled by mistake.
• Gerson: What I volition exercise for you right away is sending an alert to the verification squad, so they tin check the error and make certain it won't happen again.
• Grant: Perfect, that would be really be appreciated.
• Gerson: Grant the submission has been sent successfully. In one case 30 minutes have passed, and in one case yous're ready to reorder, please employ the aforementioned device/computer, same payment method, and the aforementioned Walmart.com account and e-mail address.
• Grant: Ok, cheers. it is ane:30pm PT, so I will try again afterwards 2:00pm PT.
• Gerson: Yep, please. This is what follows: the new order will be reviewed by our team, and the process could take up to 24 hours to be completed.
• Gerson: Once you have reordered, one of three things volition happen: the order may be released and go on to process normally, or the validation team may telephone call you to verify your club. Rarely, the order may nonetheless abolish after review. If information technology does cancel over again, delight allow us know and we'll escalate this further.
• Grant: Sounds good, thank you Gerson. Take a smashing day.
• Gerson: I capeesh your understanding, Grant. I am confident your new order will be processed without issues soon.

I set an alarm for 30 minutes and and then went back to Walmart.com and placed the same exact order.  Everything looked good until…

… exactly 1 minute later, my guild was cancelled again!  Are you kidding me, Walmart?!  Just take my money and send me my egift card!

I went through the Walmart Assistance Center again and here is the cleaned up transcript from my second online conversation (I highlighted the of import parts in cherry):

• Andrea: Hullo Grant! I'll be more than than happy to help you with your order. Tell me how can I assist you, please?
• (insert total chat transaction from to a higher place)
• Grant: Hi Andrea, I merely pasted my terminal chat with Gerson from Walmart's CS squad
• Grant: My first society was cancelled, so I chatted with Gerson who said "Give thanks y'all for your patience. I am currently processing the escalation."
• Grant: My second order got cancelled too, then I need help to fix this issue.
• Andrea: Your order was escalated by the previous agent?
• Grant: Yeah, but I judge it needs to be escalated even higher.
• Grant: Delight let me know if you need whatever other info from me to escalate the issue. Cheers.
• Andrea: Allow me a moment, please. I'm still checking what happen with your orders and if your order was escalated.
• Grant: Thanks Andrea.
• Andrea: The previous agent did not escalate your orders but I will escalate now and you need await the 30 minutes and try again place the order.
• Grant: Ok, give thanks you Andrea. I can endeavour to place the order again afterward today.
• Andrea: Sure, delight try in 30 minutes in the same computer or device with the same payment method.
• Grant: Will exercise, its ii:52pm PT now, so I will try again around iii:30pm PT.
• Andrea: Aye, at this time you lot can attempt again place your order.

I set an alarm for 30 minutes and then went back to Walmart.com and placed the same verbal social club.  I was cautiously optimistic that the third time was the charm…

Thankfully, five minutes later, I received an email from Walmart with my $l Uber egift card.  I loaded the egift card to my Uber account and all was proficient with the world.

Perseverance and a few online chats were the underground to become the lodge to go through.  If you lot have any questions, delight leave a annotate below.  Have a not bad day everyone!

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Source: https://travelwithgrant.boardingarea.com/2017/07/26/why-are-my-walmart-orders-instantly-cancelled-use-walmarts-online-chat-to-fix/

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